This review is for this store and not David’s Bridal as a whole. For the record, my issue isn’t with the stylist I was paired with or the store manager. It’s with literally every other person that “helped” me that day and every person I spoke with between April 12th and May 13th. My appointment date was on April 12th. I booked it a few weeks in advance and I told them ahead of time that the bride wanted my dress to be in chiffon and in the color wine. I was paired with a stylist that had only started working there two weeks prior and unbeknownst to her, she was booked with me and someone else at the same time. She was really trying her best to help me and the other woman but it was incredibly obvious that she was overwhelmed and struggling especially since it was a Saturday (they were busy). I came to my appointment knowing what styles I wanted to try on and it turned out that the store did not have more than half the styles I wanted to try nor did they have my size in similar chiffon dresses. Other stylists came and tried to “help” her but either they were trying to sabotage her success that day or they don’t know how to follow instructions because they came back with dresses not in chiffon and in sizes way too small for me to try on. Finally we find a dress I like in chiffon but two sizes too small. Frustrated by the entire experience, needing a dress, and the dress technically fitting me (although ill), I order the dress anyways (I take responsibility for this fault). When I walk up to the register, I ask them when the dress will arrive if I order through them and they tell me “any time over the weekend or by the first week of May”. I ask if I could pay to expedite it and they said “it more than likely will come by April 14th”. And for some reason, I trusted that statement. So every week I called and asked where my dress was and they kept saying “it’ll be here in a few days” and that they’ll call me when it arrived so I can choose to either pick it up or have it shipped to my home in Kitsap. On May 4th I call and they tell me that it’ll arrive that week. I waited for a phone call and voicemail, but nothing came. So I text the David’s Bridal customer service line on May 11th and they tell me that the dress arrived via UPS on May 7th. I call the store on May 12th and whoever I get in touch with tells me that it’s not there and it should arrive on May 10th. It’s literally May 12th. I text the customer service line again and they told me to speak with the store manager. I speak with the store manager and miraculously they found the dress! It did in fact arrive on May 7th. So I came in today (May 13th) to try on the dress. It took them ten minutes to find it. Then of course when I go to try it on, it is in fact ill fitting. So I ended up returning the dress. In summary, with the exception of my stylist, who was really sweet, and the store manager who took their time to locate my dress, my entire experience at this David’s Bridal, SUCKED. The lack of communication, organization and competency is absolutely insane. If my stylist wasn’t double booked, I’m sure she could have given me actual advice and say “you might actually want to order in your size because x, y, and z”. Had she been given time to get used to her new position, she probably would have performed better at her job that day. Instead it felt like she was thrown into shark infested waters. I was lied to repeatedly. The only truth was that my dress did in fact arrive the first week of May. What was supposed to be a fun time finding a maid of honor dress for my best friend’s wedding, turned into one of the worst experiences in customer service I’ve ever witnessed. I’m never coming back here for future weddings.

Susanna is so attentive and kind! She was so helpful in helping me find my wedding dress!

Excellent customer service with alterations and wonderful managerial staff assistance.